Legendary Branding — Returns & Refunds
We Stand Behind Every Piece.
If something isn’t right, we’ll make it right. Here’s exactly how our return and refund process works — no runaround, no fine print games.
Return Window
You have 30 days from the date of delivery to request a return. After that window closes, we’re unable to process returns or exchanges.
To be eligible, items must be:
- Unworn and unwashed
- In original condition with any tags or packaging intact
- Accompanied by your order number or proof of purchase
How to Start a Return
Email us at lb@legendary-branding.com with your order number and the reason for your return. We’ll respond within one business day with next steps.
Please do not send items back without prior approval — unauthorized returns may not be accepted.
Refunds
Once your return is received and inspected, we’ll notify you by email. If approved, your refund will be issued to your original payment method within 5–7 business days. Your bank or payment provider may take additional time to post the credit.
For unshipped order cancellations, refunds are processed promptly in line with applicable consumer protection guidelines.
Damaged, Defective, or Wrong Item
If your order arrives damaged, defective, or isn’t what you ordered, email us within 30 days of delivery at lb@legendary-branding.com with:
- Your order number
- A brief description of the issue
- Clear photos of the damage, defect, or incorrect item
We’ll review it and resolve the issue with a free replacement, exchange, or full refund at no cost to you.
Return Shipping
- Damaged or incorrect items: We cover return shipping with a prepaid label.
- Change of mind or sizing: Return shipping costs are the responsibility of the customer, or may be deducted from your refund.
Exchanges
Need a different size? Let us know before sending your item back. Subject to availability, we’ll set up an exchange or help you place a new order once your return is approved.
Non-Returnable Items
The following cannot be returned or refunded unless they arrive damaged, defective, or incorrect:
- Gift cards
- Digital products or downloadable items
- Items marked Final Sale
- Items returned in worn, washed, or altered condition